Good Practice Library - Accountable Now

Through our accountability reporting process, our Independent Review Panel identifies good practices from the reports sent by our members. Browse our library and get inspired by innovative CSO accountability practices!

Want to find good practices on a specific topic? Click on one of the topics below.

Accountability Lab’s Strategy Development Process

Good Practice Library Accountability Lab’s Strategy Development Process What Makes This Practice Exemplary? Accountability Lab‘s 2023-2026 Strategy is the result of a year-long strategy development process which involved seven core steps: management review of the previous strategy; an external review; a strategic retreat with the frontline team; feedback and ideas...

Educo’s Social Impact Measurement System

Good Practice Library Educo’s Social Impact Measurement System What Makes This Practice Exemplary? Educo’s social impact measurement system collects information directly from participants, including their opinions and their own perceptions of their rights and wellbeing, the changes they perceive following their participation in the project and how this has impacted...

Taiwan Fund for Children and Families’ Direct Dialogue with Frontline Staff

Good Practice Library Taiwan Fund for Children and Families’ Direct Dialogue with Frontline Staff What Makes This Practice Exemplary? During each year’s annual visit staff members from TFCF are invited to propose five things each for the organization to prioritize or defer. Afterwards, these suggestions were summarized and categorized based...

Taiwan Fund for Children and Families’ Response and Learning From Internal Complaints

Good Practice Library Taiwan Fund for Children and Families’ Response and Learning From Internal Complaints What Makes This Practice Exemplary? In 2023, TFCF received an internal complaint regarding leadership management issues, where a number of staff made complaints about a supervisor. Apart from conducting investigations and interviews in response and...

ChildFund Korea’s Green Bell Initiative

The Green Bell initiative at ChildFund Korea fosters an environment where employees can openly share their opinions regarding the organization's operational policies, guidelines, and project content. When a certain number of employees support a suggestion, either the relevant department at headquarters or a designated management staff member reviews the proposal...

Transparency International’s Impact Monitoring Process

Transparency International’s approach to monitoring impact for anti-corruption work is collaborative and participatory. It is designed to help the organisation gain a better understanding of what works in the fight against corruption, including why and how it works. It captures the different change processes that the Transparency International movement and...

ChildFund Australia’s Complaints Mechanisms Protect Confidentiality and Anonymity

ChildFund Australia offers confidentiality alongside the protection of a complainant and/or survivors through their complaint handling mechanisms. This is an example of good practice through the organisation’s attention to the potential consequences on an individual when reporting and making sure the support and necessary protocols are in place to protect...

CIVICUS’s Approach to an Accessible Mission Statement and Theory of Change

To enhance accessibility, transparency, and the ability for stakeholders to engage with the organisation’s overall work, CIVICUS has made a copy of their strategic plan publicly available (in 6 languages) on their website, showing their commitment to being inclusive. In addition, it further made introductory videos available in four main...

Taiwan Fund for Children and Families tracks its water usage to ensure responsible stewardship for the environment

TCFC’s new buildings including their new headquarters were built with environmentally conscious design in mind, highlighting environmental awareness at the organisation. The building design included features that maximise natural light and minimised the need for artificial lighting. TFCF also made a conscious effort to use energy-efficient and environmentally friendly equipment,...

Educo’s Transparent and Integrated Approach to Feedback and Complaints Mechanisms

Educo’s annual report on suggestions, complaints and commendations details how feedback was received, through what mechanisms, and evolution from previous years. It also provides some examples of the types of suggestions, complaints and commendations received and Educo’s response and recommendation moving forward. Progress on acting upon the recommendations from the...

ChildFund Australia applies a innovative approach to inform consent from the people and communities they work for and with

This Good Practice aims to ensure that the people and communities ChildFund Australia work with, are informed of the ways in which their images, testimonies, feedback and knowledge are used. ChildFund Australia has developed a strong Consent Policy which addresses multiple scenarios where images, testimonies, feedback and knowledge of ChildFund...

Accountability Lab uses Accountable Now’s reporting process as the basis for annual reflection and course correction

Accountability Lab uses Accountable Now’s reporting process as the basis for annual reflection and course correction. The reporting framework and process were framed in alignment with Accountability Lab terminology and internal processes by the learning team....

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