Good Practice Library

Good Practice Library

Through our accountability reporting process, our Independent Review Panel identifies good practices from the reports sent by our members. Browse our library and get inspired by innovative CSO accountability practices!

Do you have any questions about our good practices or do you think your organisation has something to contribute? Get in touch!

ChildFund Australia’s Complaints Mechanisms Protect Confidentiality and Anonymity

ChildFund Australia

ChildFund Australia offers confidentiality alongside the protection of a complainant and/or survivors through their complaint handling mechanisms. This is an example of good practice through the organisation’s attention to the potential consequences on an individual when reporting and making sure the support and necessary protocols are in place to protect the whistleblower.

Feedback and Complaints Stakeholder Engagement

CIVICUS’s Approach to an Accessible Mission Statement and Theory of Change


To enhance accessibility, transparency, and the ability for stakeholders to engage with the organisation’s overall work, CIVICUS has made a copy of their strategic plan publicly available (in 6 languages) on their website, showing their commitment to being inclusive. In addition, it further made introductory videos available in four main languages for its members and wider civil society.

Open Organisations Resource Stakeholder Engagement

Taiwan Fund for Children and Families tracks its water usage to ensure responsible stewardship for the environment

Taiwan Fund for Children and Families

TCFC’s new buildings including their new headquarters were built with environmentally conscious design in mind, highlighting environmental awareness at the organisation. The building design included features that maximise natural light and minimised the need for artificial lighting. TFCF also made a conscious effort to use energy-efficient and environmentally friendly equipment, such as air-conditioning units, lighting fixtures, office machines, and a cabinet-style computer room with an environmental control system. In the bathrooms, they installed water-saving devices and used a quick dryer and soluble toilet paper to reduce waste.

Healthy Planet TFCF

Educo’s Transparent and Integrated Approach to Feedback and Complaints Mechanisms


Educo’s annual report on suggestions, complaints and commendations details how feedback was received, through what mechanisms, and evolution from previous years. It also provides some examples of the types of suggestions, complaints and commendations received and Educo’s response and recommendation moving forward. Progress on acting upon the recommendations from the previous reporting period are also included.

Feedback and Complaints Open Organisations People-Driven Work Responsive Decision-Making

ChildFund Australia applies a innovative approach to inform consent from the people and communities they work for and with

ChildFund Australia

This Good Practice aims to ensure that the people and communities ChildFund Australia work with, are informed of the ways in which their images, testimonies, feedback and knowledge are used. ChildFund Australia has developed a strong Consent Policy which addresses multiple scenarios where images, testimonies, feedback and knowledge of ChildFund Australia’s partners and stakeholders are used.

People-Driven Work Well-Handled Resources

Accountability Lab uses Accountable Now’s reporting process as the basis for annual reflection and course correction

Accountability Lab

Accountability Lab uses Accountable Now’s reporting process as the basis for annual reflection and course correction. The reporting framework and process were framed in alignment with Accountability Lab terminology and internal processes by the learning team.

Empowered and Effective Staff and Volunteers Responsible Leadership

ChildFund Alliance’s Child-Friendly Accountability

ChildFund Alliance Secretariat

The Child-Friendly Accountability approach aims to ensure children have safe means to participate in monitoring the performance of child protection systems and holding duty bearers accountable. Children are supported in building their knowledge, in identifying protection gaps and facilitating direct action or advocacy with their communities to address these gaps.

Lasting Positive Change People-Driven Work Stakeholder Engagement

Sightsavers enhances accountability at the local level


Sightsavers’ accountability report covers the activities of the entire organisation including Sightsavers’ seven subsidiary entities (Sightsavers UK, US, Ireland, India, Norway, Sweden and Italy). These entities operate integrally with the Secretariat: their performance and any data requested under Accountable Now’s reporting framework is integrated into the Secretariat’s accountability report.

Responsible Leadership Responsive Decision-Making Safeguarding Sightsavers

Oxfam strengthens safeguarding through Core Standards and a Global Case Management System


One Oxfam Safeguarding Core Standards offer a simplified, easy to understand and ‘non-negotiables’ document, offering a summary of Oxfam’s multiple public safeguarding commitments to guide practice (assess gaps, support planning, analyse performance), strengthen safeguarding systems and ultimately help hold managers in Oxfam accountable.

Oxfam Stakeholder Engagement

CIVICUS’ advocacy work is grounded in partnerships and co-creation with local partners and members


An integral part of CIVICUS’ approach is that advocacy work is done jointly with members and local partners. Advocacy work is co-created in partnerships and published with mutual consent, and advocacy positions are based on a “sense check” with voices on the ground.

Strong Partnerships

CIVICUS’ comprehensive approach to diversity and inclusion goes beyond gender issues


CIVICUS sees diversity and inclusion as a journey that civil society must embark on together, and is committed to tackling institutional structures from all perspectives. A Social Inclusion Toolkit helps CIVICUS members assess their work on inclusion beyond gender and age, and includes definitions, reflective questions, and activities.

Empowered and Effective Staff and Volunteers Women's Rights & Gender Equality

ChildFund New Zealand plants trees to ensure sustainable income and carbon offsetting

ChildFund New Zealand

ChildFund New Zealand is committed to the principle of doing no harm as well as ensuring that their work is sustainable, appropriate, feasible, and empowering (SAFE), which includes protecting the environment as well as enhancing the natural environment of our places of work. For this reason, CFNZ tracks their carbon emissions, which includes travel to and from work, our work place energy, and travel for work both nationally and internationally. They then aim to plant trees in dedicated partner communities to offset these emissions.

Healthy Planet Lasting Positive Change Resource

Accountable Now

Accountable Now is legally registered in Germany at the following address:
c/o MACHWERK in der Alten Münze
Am Krögel 2
10179 Berlin, Germany

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