Good practice library

Educo’s transparent and integrated approach to feedback and complaints mechanisms

Educo’s annual report on suggestions, complaints and commendations details how feedback was received, through what mechanisms, and evolution from previous years. It also provides some examples of the types of suggestions, complaints and commendations received and Educo’s response and recommendation moving forward. Progress on acting upon the recommendations from the previous reporting period are also included.

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Open Organisations People-Driven Work Responsive Decision-Making

ChildFund Australia applies a innovative approach to inform consent from the people and communities they work for and with

ChildFund Australia applies a innovative approach to inform consent from the people and communities they work for and with #Well Handled Resources #People-Driven Work What makes this practice exemplary? This Good Practice aims to ensure that the people and communities ChildFund Australia work with, are informed of the ways in which their images, testimonies, feedback <a href="https://accountablenow.org/resources/childfund-australia-applies-a-innovative-approach-to-inform-consent-from-the-people-and-communities-they-work-for-and-with/" class="more-link">...</a>

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People-Driven Work Well-Handled Resources

Accountability Lab uses Accountable Now’s reporting process as the basis for annual reflection and course correction

Accountability Lab uses Accountable Now’s reporting process as the basis for annual reflection and course correction #Responsible Leadership #Empowered, Effective Staff & Volunteers What makes this practice exemplary? Accountability Lab uses Accountable Now’s reporting process as the basis for annual reflection and course correction. The reporting framework and process were framed in alignment with Accountability <a href="https://accountablenow.org/resources/accountability-lab-uses-accountable-nows-reporting-process-as-the-basis-for-annual-reflection-and-course-correction/" class="more-link">...</a>

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Empowered and Effective Staff and Volunteers Responsible Leadership

ChildFund Alliance’s Child-Friendly Accountability

#StakeholderEngagement What makes this practice exemplary? The Child-Friendly Accountability approach aims to ensure children have safe means to participate in monitoring the performance of child protection systems and holding duty bearers accountable. Children are supported in building their knowledge, in identifying protection gaps and facilitating direct action or advocacy with their communities to address these <a href="https://accountablenow.org/resources/childfund-alliances-child-friendly-accountability/" class="more-link">...</a>

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Lasting Positive Change People-Driven Work Stakeholder Engagement

Sightsavers enhances accountability at the local level

Sightsavers enhances accountability at the local level #ResponsiveDecisionMaking #ResponsibleLeadership What makes this practice exemplary? Sightsavers’ accountability report covers the activities of the entire organisation including Sightsavers’ seven subsidiary entities (Sightsavers UK, US, Ireland, India, Norway, Sweden and Italy). These entities operate integrally with the Secretariat: their performance and any data requested under Accountable Now’s reporting <a href="https://accountablenow.org/resources/sightsavers-enhances-accountability-at-the-local-level/" class="more-link">...</a>

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Responsible Leadership Responsive Decision-Making Safeguarding

Oxfam strengthens safeguarding through Core Standards and a Global Case Management System

Oxfam strengthens safeguarding through Core Standards and a Global Case Management System #StakeholderEngagement What makes this practice exemplary? One Oxfam Safeguarding Core Standards offer a simplified, easy to understand and ‘non-negotiables’ document, offering a summary of Oxfam’s multiple public safeguarding commitments to guide practice (assess gaps, support planning, analyse performance), strengthen safeguarding systems and ultimately <a href="https://accountablenow.org/resources/oxfam-strengthens-safeguarding-through-core-standards-and-a-global-case-management-system/" class="more-link">...</a>

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Stakeholder Engagement

CIVICUS’ advocacy work is grounded in partnerships and co-creation with local partners and members

CIVICUS’ advocacy work is created in partnership with local members and partners. Their voices are featured centrally in advocacy documents and tools. #StrongPartnerships What makes this practice exemplary? An integral part of CIVICUS’ approach is that advocacy work is done jointly with members and local partners. Advocacy work is co-created in partnerships and published with <a href="https://accountablenow.org/resources/civicus-advocacy-work-is-grounded-in-partnerships-and-co-creation-with-local-partners-and-members/" class="more-link">...</a>

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Strong Partnerships

CIVICUS’ comprehensive approach to diversity and inclusion goes beyond gender issues

CIVICUS include sexual orientation, disability, ethnicity, location, religion, and employment status in their approach. #Diversity #Inclusion What makes this practice exemplary? CIVICUS sees diversity and inclusion as a journey that civil society must embark on together, and is committed to tackling institutional structures from all perspectives. A Social Inclusion Toolkit helps CIVICUS members assess their <a href="https://accountablenow.org/resources/civicus-comprehensive-approach-to-diversity-and-inclusion-goes-beyond-gender-issues/" class="more-link">...</a>

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Empowered and Effective Staff and Volunteers Women's Rights & Gender Equality

ChildFund New Zealand plants trees to ensure sustainable income and carbon offsetting

ChildFund New Zealand plants trees to ensure sustainable income and carbon offsetting #HealthyPlanet #LastingPositiveChange What makes this practice exemplary? ChildFund New Zealand is committed to the principle of doing no harm as well as ensuring that their work is sustainable, appropriate, feasible, and empowering (SAFE), which includes protecting the environment as well as enhancing the <a href="https://accountablenow.org/resources/childfund-new-zealand-plants-trees-to-ensure-sustainable-income-and-carbon-offsetting/" class="more-link">...</a>

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Healthy Planet Lasting Positive Change Resource

ChildFund New Zealand’s Road Map approach to sustainable outcomes

CFNZ’s Road Map approach helps them to develop partnerships based on mutuality and sustainability #StakeholderEngagement #StrongPartnerships What makes this practice exemplary? ChildFund New Zealand’s Road Map approach is their preferred approach to building partnerships within communities. Their aim is to ensure that development work does not create long-term dependencies and so this Road Map approach <a href="https://accountablenow.org/resources/childfund-new-zealands-road-map-approach-to-sustainable-outcomes/" class="more-link">...</a>

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Stakeholder Engagement

World YWCA’s approach to feedback from internal stakeholders

World YWCA’s approach to feedback from internal stakeholders #OpenOrganisations #StakeholderEngagement What makes this practice exemplary? A helpful illustrative example is provided, outlining how MAs, staff, and partner organisations provided input on the development of World YWCA’s Goal 2035. The Panel notes positively the efforts to obtain input from a diverse membership base and to gather feedback <a href="https://accountablenow.org/resources/world-ywcas-approach-to-feedback-from-internal-stakeholders/" class="more-link">...</a>

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Empowered and Effective Staff and Volunteers Open Organisations Stakeholder Engagement

Terre des Hommes is strengthening common ways of working throughout the federation through its responsive and participatory Strategic Review process

Terre des Hommes is strengthening common ways of working throughout the federation through its responsive and participatory Strategic Review process #ResponsibleLeadership What makes this practice exemplary? In 2018 Terre des Hommes undertook a strategic review process to align programme goals, policies, and approaches across the federation. The overall aim is to increase cooperation and cohesion and lead to better impact. The strategic review responds <a href="https://accountablenow.org/resources/terre-des-hommes-is-strengthening-common-ways-of-working-throughout-the-federation-through-its-responsive-and-participatory-strategic-review-process/" class="more-link">...</a>

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Responsible Leadership