In 2023, TFCF received an internal complaint regarding leadership management issues, where a number of staff made complaints about a supervisor. Apart from conducting investigations and interviews in response and to investigate, TFCF implemented protective measures for the all staff and provided psychological counselling services when necessary.

The Panel applauds the transparency regarding the situation and the process that the organisation is undergoing to strengthen its accountability in response to complaints. The inclusion of psychological support to impacted staff members, alongside the steps taken to strengthen the accessibility and available support to complainants, is very much well received and is considered a good practice.