During each year’s annual visit staff members from TFCF are invited to propose five things each for the organization to prioritize or defer. Afterwards, these suggestions were summarized and categorized based on aspects in terms of professional services, information systems, fundraising and marketing, human resources management, financial management, and sponsorship administrative affairs. In the following year, TFCF held cross-departmental meetings to find out solutions to the identified issues and respond to staff members in each branch office.

This process embodies TFCF’s emphasis on bottom-up feedback as well as tracking and monitoring on various issues to ensure progress in adjustments. Additionally, the practice enables the organisation to easily identify and prioritize operational areas to problem-solve for and strengthen its internal processes.