SOS Children’s Villages engages in a dialogue between employees and management


What makes this practice exemplary?

SOS Children’s Villages uses online communications forums that not only serve to inform stakeholders about the actions performed by legal bodies, but focus lies on creating a two-way communication and fostering dialogue and engagement of stakeholders. 


Here are some of the online communications forums that SOS Children’s Villages use:


  • The Federation Town Hall is an online communication forum that allows all member associations and GSC to virtually come together, share latest information about current top-level decisions and interact within the wider federation. During the Federation Town Hall employees from all parts of the organisation can directly and in real-time submit questions to the Management Team.
  • The GSC Café is an additional way for the Management Team to stay in touch with colleagues in the General Secretariat. Co-workers from the GSC have the opportunity to virtually meet with the Management Team to ask questions and have an open dialogue. The individual Management Team members (CEO, CFO, and COO) also actively seek dialogue with staff in regular exchange sessions.


In particular, the Federation Town Hall and GSC Café are actively used by internal stakeholders to bring in their questions and views on current developments and strategic outlooks. Management directly responds to this feedback and also brings staff views back into their internal discussions for further reflections. 

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Read the full accountability report