12 steps to a great online feedback and complaints mechanism

February 21, 2020 Ezgi Akarsu,  Accountable Now   In 2019 Accountable Now held a 100 Day Challenge for our members to work on strengthening their feedback and complaints mechanisms. Six member organisations took part, as did Accountable Now (check out our new Feedback and Complaints policy). Over the course of the challenge, we discussed the difference between feedback and

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