Taiwan Fund for Children and Families’ Response and Learning From Internal Complaints
Good Practice Library Taiwan Fund for Children and Families’ Response and Learning From Internal Complaints What Makes This Practice Exemplary? In 2023, TFCF received an internal complaint regarding leadership management issues, where a number of staff made complaints about a supervisor. Apart from conducting investigations and interviews in response and to investigate, TFCF implemented protective […]
ChildFund Australia’s Complaints Mechanisms Protect Confidentiality and Anonymity
ChildFund Australia offers confidentiality alongside the protection of a complainant and/or survivors through their complaint handling mechanisms. This is an example of good practice through the organisation’s attention to the potential consequences on an individual when reporting and making sure the support and necessary protocols are in place to protect the whistleblower.
DACoP – A Community’s Journey
SHARE THIS ARTICLE BACK TO INSIGHTS Discover how the Dynamic Accountability Community of Practice (DACoP) is transforming civil society through people-centered accountability. At Accountable Now’s Annual General Meeting, the DACoP hosted sessions sharing insights on embedding dynamic accountability and fostering trust in civil society organizations (CSOs). Participants explored how to shift power dynamics, close […]
Educo’s Transparent and Integrated Approach to Feedback and Complaints Mechanisms
Educo’s annual report on suggestions, complaints and commendations details how feedback was received, through what mechanisms, and evolution from previous years. It also provides some examples of the types of suggestions, complaints and commendations received and Educo’s response and recommendation moving forward. Progress on acting upon the recommendations from the previous reporting period are also included.
ChildFund Australia applies a innovative approach to inform consent from the people and communities they work for and with
This Good Practice aims to ensure that the people and communities ChildFund Australia work with, are informed of the ways in which their images, testimonies, feedback and knowledge are used. ChildFund Australia has developed a strong Consent Policy which addresses multiple scenarios where images, testimonies, feedback and knowledge of ChildFund Australia’s partners and stakeholders are used.
World YWCA’s Approach to Feedback from Internal Stakeholders
A helpful illustrative example is provided, outlining how MAs, staff, and partner organisations provided input on the development of World YWCA’s Goal 2035. The Panel notes positively the efforts to obtain input from a diverse membership base and to gather feedback in several rounds of consultations over several years.
SOS Children’s Villages’ user-appropriate feedback and complaints mechanisms
All of the information about SOS’ various feedback mechanisms is easily accessible on their website. The mechanism for safeguarding concerns is particularly accessible. It is available in six languages and has a separate submission form aimed at children, which uses language that speaks directly to them, provides examples of what kind of behaviour to report and explains how to submit anonymous reports.