Adapting feedback and complaints mechanisms: looking beyond the covid-19 pandemic
As part of Accountable Now’s Annual Workshop 2020, partners from World Vision International and Mayumi Fuchi from the University of Birmingham hosted an insightful session on feedback and complaints mechanisms during the Covid-19 pandemic. Find out what was discussed and what was learnt in their blog below! The promise of coronavirus vaccines means an endpoint […]
12 steps to a great online feedback and complaints mechanism
In 2019 Accountable Now held a 100 Day Challenge for our members to work on strengthening their feedback and complaints mechanisms. Six member organisations took part, as did Accountable Now (check out our new Feedback and Complaints policy). Over the course of the challenge, we discussed the difference between feedback and formal complaints[1], different online and offline mechanisms, […]
