Through our accountability reporting process, our Independent Review Panel identifies good practices from the reports sent by our members. Browse our library and get inspired by innovative CSO accountability practices!
Want to find good practices on a specific topic? Click on one of the topics below.

World Vision empowers communities as change agents
World Vision’s goal is that every child has an opportunity to live a full life. To contribute to the ministry’s goal of sustained well-being of children within their families and communities (especially the most vulnerable), World Vision partners with others to empower children and communities as change agents. For World...

Terre des Hommes hires staff with accountability in their DNA
Accountability is understood at Terre des Hommes as: ”Clear commitments in the eyes of others that have been kept”. So, as the first step on the road to reinforce an accountability culture, they streamline “accountability” to carry a positive connotation through the decision-making processes and human resource management....

ActionAid connects the dots when designing their campaigns
Based on consultations and research at local and national level, programme teams put together campaign proposals to submit to the International Leadership Team (ILT). These campaigns aim to best represent the interests of people living in poverty and exclusion, while also contributing towards achieving our strategic aims....

ActionAid adopts a comprehensive cross-functional accountability reporting process
To raise awareness and commitment across all functions, a template of the relevant section of the report was circulated to heads of team who oversee various functions of the organisation, along with the previous report entry and feedback, and a request for updated information....

ActionAid’s seven-year rule fosters “localisation” of staff
ActionAid operates through its national offices worldwide and through the IS hubs. In national offices, the majority of staff (at all levels) are local people. Members of the local National Boards are nationals of the respective country and take part in hiring the Country Directors. ActionAid commits to hiring local...

Oxfam mainstreams accountability across the organisation
Preparation and publication of their Accountability Reports are used to raise awareness amongst Oxfam’s dispersed workforce of accountability policies, procedures, and future ambitions. Following publication of the 2014 Accountability Report, awareness raising work amongst affiliates that had not contributed to that Report prompted them to prepare an Accountability Framework, which...

ARTICLE 19 measures its risks and allocates responsibilities to address them
ARTICLE 19 maintains a risk register for their organisation that is reviewed on an ongoing basis by senior staff and the board at their twice-yearly meetings. The register includes physical, environmental, political and financial risks, each of which are assigned a mitigating action and a responsible party....

Educo carries out its self-conducted performance reviews by the Board of Trustees
As established in the Code of Good Governance, the Board of Trustees commits to carrying out at least two reviews of its performance during its period of mandate, one at the halfway point and the other at the end. Likewise, Educo is currently in the process of preparing the first...

Educo’s reporting schedule allows them to have a broader approach to accountability
The Accountability and Internal Audit Division is responsible for compiling the report. The report is compiled and disseminated in accordance with their Procedure and standards for external publications, and according to the following timeline: For this particular reporting year more qualitative feedback was included. The information was gathered in a...

Educo established its own accountability and audit division
Educo’s Internal Control Department was replaced by an Accountability and Internal Audit Division. It is committed to two main activities: fostering a culture of accountability in both internal and external processes (Accountability Department), and ensuring compliance with policies, codes and the responsible use of resources (Internal Auditing Department)....

SOS Children’s Villages engages in a dialogue between employees and management
SOS Children’s Villages uses online communications forums that not only serve to inform stakeholders about the actions performed by legal bodies, but focus lies on creating a two-way communication and fostering dialogue and engagement of stakeholders....

World Vision embeds risk management in all their regions
World Vision’s focus in 2014 has been on embedding risk management globally – making it part of normal business – in all regions and offices across the World Vision International Partnership. All seven regions appointed the senior director of operations as the regional risk management champion, established risk management committees...
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