Feedback and complaints
FEEDBACK AND COMPLAINTS
Accountable Now strives to operate in line with the 12 Accountability Commitments it promotes, our Code of Conduct, and values. If there are any concerns relating to the actions of Accountable Now or its staff, we offer a mechanism to address these concerns. We welcome all kinds of feedback about our work and encourage people to submit this to us via feedback@accountablenow.org or by filling out the form below.
Please read our Feedback and Complaints policy for full information on the scope and procedures.
Feedback or complaint related to Accountable Now Secretariat activities, our reporting process or staff
Contact us by post:
Reporting & Membership Manager
Accountable Now c/o MACHWERK in der Alten Münze
Am Krögel 2, 10179
Berlin
Germany
Feedback or complaint related to Accountable Now´s Board
Please note: feedback and complaints can be left anonymously, however we will not be able to follow up.
Feedback or complaints related to Members
Accountable Now’s members are responsible for developing and maintaining their own feedback and complaints mechanisms and responding to any feedback or complaints received in line with their own policies. Accountable Now is not able to receive or investigate complaints against members or mediate in their resolution.
If you have any concerns about our members’ accountability practices – internal or external – please use the member’s own feedback/complaints mechanism to raise the matter with them directly. Information about our members’ mechanisms can be found on their websites, often under their accountability or “contact us” page. If you are unable to find a member’s complaints mechanism we are happy to point you to the relevant channel.
If, however, you have used a member’s feedback or complaints mechanism and believe that it is not functioning, you are welcome to bring this to our attention. We can flag the issue with the relevant member and take the information into account when reviewing their accountability report (specifically the sections about their complaints mechanisms). Please note that this relates only to concerns about the usability/process of the mechanism, and not the decision or outcome you received. We are not able to look into the details of specific complaints or concerns and are not in a position to review complaints if you were not satisfied with the outcome.
Please use the form above (feedback or complaint related to Accountable Now) to inform us of your concern related to our Members.
Please read our Complaints Handling Procedure for Accountable Now Members for the full policy.
