PEER ADVICE GROUPS
Accountable Now is an active community of practice. Our Members participate in on-going Peer Advice Groups where colleagues from various organisations meet peers to share knowledge and exchange challenges in a trusted and confidential setting.
Peer Advice Group topics range from those listed below. Topics outside of this spectrum are of course very welcome. If you are interested in joining or establishing a Peer Advice Group, please do not hesitate to contact the Accountable Now Secretariat .
Data Protection & Privacy
Driving Organisational Learning
Complaints Handling Mechanisms
Get involved & join the latest PAG!
100-day Challenge on feedback & complaints mechanisms
Receiving feedback from stakeholders and turning this process into a meaningful conversation is at the heart of every Accountable Now member’s work. However, putting theory intro practice can be difficult and it can confront implementors with many expected but also unforeseen challenges. In the Accountable Now community of practice we enable our members to address these challenges collectively and learn from each other.
In 2019 we challenged six of our Member organisations to develop a fully functional feedback and complaints mechanism in 100 days. Over the course of the challenge, we discussed the difference between feedback and formal complaints, different online and offline mechanisms, safeguarding, tracking and responding to feedback, promoting the use of our mechanisms, and publicly reporting on complaints received.
Check out our lessons learned in our 12 steps to a great online feedback and complaints mechanism blog!