Receiving feedback from stakeholders and turning this process into a meaningful conversation is at the heart of every Accountable Now member’s work. However, putting theory intro practice can be difficult and it can confront implementors with many expected but also unforeseen challenges.
In 2019 we challenged six of our Member organisations to develop a fully functional feedback and complaints mechanism in 100 days. Over the course of the challenge, we discussed the difference between feedback and formal complaints, different online and offline mechanisms, safeguarding, tracking and responding to feedback, promoting the use of our mechanisms, and publicly reporting on complaints received.
Check out our lessons learned in our 12 steps to a great online feedback and complaints mechanism blog!