Good practice library

Good Practice Library

Through our accountability reporting process, our Independent Review Panel identifies good practices from the reports sent by our members. Browse our library and get inspired by innovative CSO accountability practices!

Do you have any questions about our good practices or do you think your organisation has something to contribute? Get in touch!

World YWCA’s approach to feedback from internal stakeholders

World YWCA

A helpful illustrative example is provided, outlining how MAs, staff, and partner organisations provided input on the development of World YWCA’s Goal 2035. The Panel notes positively the efforts to obtain input from a diverse membership base and to gather feedback in several rounds of consultations over several years.

Empowered and Effective Staff and Volunteers Open Organisations Stakeholder Engagement World YWCA

Terre des Hommes is strengthening common ways of working throughout the federation through its responsive and participatory Strategic Review process

Terre des Hommes

In 2018 Terre des Hommes undertook a strategic review process to align programme goals, policies, and approaches across the federation. The overall aim is to increase cooperation and cohesion and lead to better impact.

Responsible Leadership Terre des hommes

Terre Des Homme’s approach to stakeholder engagement

Terre des Hommes

The response explains how consultation with stakeholders led to TDH shifting its campaign on “trafficked children” to “children on the move”. The Destination Unknown campaign involves youth activists, engages a youth group in decision making processes, and shares this key stakeholder group’s perspective in a “Youth Call” outlining demands and proposals raised by youth.

Stakeholder Engagement Terre des hommes

Sightsavers’ approach to staff development and working environment


Sightsavers’ performance review process was updated in 2017, with a new Valuing Individual Performance system introduced. This was developed in a consultative process, and will see staff undergo formal development reviews every 12 months, with reviews conducted on a rolling basis. Sightsavers’ 2018 employee survey includes questions relating to performance management, which are hoped to provide insight into how staff engage with the new process compared to the old system.

Empowered and Effective Staff and Volunteers Sightsavers

Sightsavers’ approach to capacity-building


Several examples are provided of projects that have resulted in increased capacities and new skills for both direct beneficiaries as well as healthcare, educational and social work professionals in the communities  Sightsavers works in. A wide range of training aimed at building capacity of individuals is being provided, including daily living skills, mobility and orienteering, rights and entitlements, living skills, vocational training and economic empowerment.

Lasting Positive Change Sightsavers

Restless Development engages young people, communities, staff, and partners across their agency and programmes

Restless Development

Restless Development’s strategic model is built around long-term community engagement led by volunteers. Stakeholder engagement is built into programme design, delivery and monitoring, evaluation and learning systems – young people are part of programme design teams, and work with peers and other community members on all aspects of the programme.

Restless Development Stakeholder Engagement

Plan International creates meaningful learning processes for its staff directly applicable to their work

Plan International

Plan International offers several learning and development programmes, which can offer a formal certification process through Plan Academy. The process includes individual self-assessment and line manager review of progress after 4 weeks, to confirm that the learner has been able to transfer the knowledge to the workplace.

Plan International Responsible Leadership

Greenpeace’s advocacy is built on scientific research as well as stakeholder opinions


The Greenpeace International Science Unit at the University of Exeter identifies and communicates scientific information on the key issues Greenpeace is working on. Greenpeace also gathers input from experts in the field, and conducts situation and power analyses and audience assessments.

Advocating for Fundamental Change Greenpeace

Child participation is key to Educo’s work, from inception to evaluation


Educo’s approach is thorough, with participation worked into all stages of projects, and meaningful, adapted to context and individual needs, and with a commitment to learning and improving participatory practices. Children participate in all stages of Educo’s projects, from conception and planning through a participatory Child Rights Situational Analysis process, to implementation and evaluations. Approaches are tested and learnings are shared throughout the organization.

Educo Stakeholder Engagement

Sound fundraising policies and diversification of funds underpin Educo’s strong approach to resource acquisition


Educo has a Donation Policy, a Policy for Collaborating with Companies (in Spanish), and an Investment Policy which aim to ensure that funds received do not restrict the free action of the organisation, and they work in line with the Spanish Fundraising Association’s Code of Conduct for Development Fundraising in Spain.

Educo Well-Handled Resources

CIVICUS’ involvement of stakeholders in advocacy efforts


Efforts are made for members or partners to feature centrally in external discussions, and CIVICUS supports civil society representatives to speak for themselves in high-level discussions such as at the UN Human Rights Council. Interviews are conducted with local civil society leaders to amplify their voices. Illustrative examples of some of these efforts from the reporting period are provided.

CIVICUS Stakeholder Engagement

CIVICUS’ approach to environmental stewardship


CIVICUS has made improvements on their environmental practices since its last report. Their new and comprehensive Environmental Policy was put in place with detailed information on efforts to mitigate negative environmental impacts. It includes targets in the areas of energy and water, office supplies, transportation, maintenance and cleaning, and culture. Environmental awareness training is being introduced for staff in parallel with the new policy.

CIVICUS Healthy Planet

Accountable Now

Accountable Now is legally registered in Germany at the following address:
c/o MACHWERK in der Alten Münze
Am Krögel 2
10179 Berlin, Germany

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