Resilient Roots: 10 tips to ensure a meaningful dialogue with your primary constituents

By Isabelle Büchner (Accountable Now) and Belen Giaquinta (CIVICUS) for the Resilient Roots project. 




By now, you have designed your accountability feedback mechanism, and you have collected and analysed the feedback from your primary constituents. Now it is time for perhaps the most important part of building trust with your primary constituents: meaningful dialogue.

Meaningful dialogue means going back to the people who gave you feedback and discussing the questions, findings, and responses together. This can happen in a number of ways that do not necessarily involve an in-person conversation. Below we list several examples of how Resilient Roots partners have done this. The dialogue step allows your primary constituents to directly inform the decisions and changes you make in response to the feedback you received, and like so “close the feedback loop”.


In this blog post we want to share common challenges you may encounter during dialogues with your primary constituents, and 10 tips for how to make this process more rewarding.


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Accountable Now

Accountable Now is legally registered in United Kingdom at Amnesty International, 1 Easton Street, London WC1X 0DW, UK under the name International NGO Charter of Accountability Ltd.

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